Learn how to change billing, primary place of use (PPU), and e911 addresses for your wireless account.
The billing address is where we mail a paper bill or other correspondence. This address can be a P.O. Box.
FYI: You won’t be able to update the billing address on your account if:
Your primary place of use address determines the tax rates for your wireless bill. This must be a physical address and can't be a P.O. Box. The address may be different for each user or device on the account.
Repeat steps as needed for each line on your account.
We use an Enhanced 911 (E911) address when you use Wi-Fi Calling on your device. When you call 911, it goes over the cellular network whenever possible. If you use Wi-Fi Calling to call 911:
If we aren’t sure of your location, we’ll send your E911 address to 911 dispatchers. Keep in mind, E911 may not be as reliable as regular 911 service.
Be sure to update the E911 address of your Wi-Fi Calling location, so we can find you. You can change your address in the device settings where you turn on Wi-Fi Calling or in your myAT&T Profile.
FYI: If you don’t have an address listed, you have to enter your address details in the device settings where you turn on Wi-Fi Calling.