Troubleshoot the myAT&T app

Get tips to help you fix the most common issues.

Tips for using the myAT&T app

Sign in with the correct ID and password
Have multiple IDs for your accounts? Like one for wireless and another for AT&T Internet? Make sure to use the right ID with the right account.

Forget your sign-in info? Recover your ID or reset your password.

Restart your device if the app isn't responding
  1. Restart your device, then open the myAT&T app1.
  2. Sign in with your user ID and password. Be sure to delete any IDs you’ve saved first..
Reinstall the app if restarting doesn’t help
  1. Delete the myAT&T app1 from your smartphone or tablet.
  2. Download the latest myAT&T app:
    • Go to on your smartphone or tablet.
    • Or text myATT to 556699 from your wireless device. We'll send you a link, so you can download the app.
  3. Install the app, then open it and sign in.
Check your device operating system (OS)
Make sure you’re using the latest app version1 on your device. To learn more about your OS, go to Device Support. We supported these OS versions:
  • iOS® 12.1 or later
  • Android® 7.0 or later
Have a Windows mobile device? Sign in to myAT&T with a web browser on your smartphone or tablet.

Have a question?

Contact us and we'll help you.

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Last updated: December 7, 2022

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