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Reset your AT&T PREPAID PIN or online password

Forget your four-digit PIN or online password? You can easily reset both on the sign-in page.

First time signing in? Use your four-digit PIN as your password.
  1. Go to the myAT&T sign-in page.
  2. Select Forgot PIN / Password.
  3. Enter your wireless number and choose Request Online Password or Request 4-Digit PIN (you can select both).
  4. Select Send PIN / Password. We’ll send a text with the temporary info. Have Wireless Home Phone? We’ll call you with your info.
  5. Enter the temporary info and select Continue.
  6. Follow the prompts to create a new online password or four-digit PIN. 
Heads up: If you sign in with wrong info three times and reset your password, we'll remove your stored payment info. It’s for your security. Make sure to re-enter your payment info when you sign in with your new password.

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