Use AT&T Video Call for smartphones

To use AT&T Video Call¹ make sure you have:

Requirements

• A compatible smartphone
• HD Voice coverage (AT&T or other carriers)

Heads up: If your phone's not compatible with HD Voice, find out how to upgrade phone or device. Have an unlocked device? Find out if it’ll accommodate AT&T Video Call (PDF, 150KB)

Making a video call
Want to place a video call? It’s just like making a voice call, only you have to press the Video Call button.

• If the button’s green before you place a call, you can choose to place the call as a video call.
• If the button lights up after placing an HD Voice call, press Video Call to change to a video call.

Getting a video call
When you get a video call, choose any one of these options:

• Accept video call
• Accept but don’t show me
• Accept as voice only
• Decline
• Decline with message (only on select devices)

Keep in mind: Accept video call starts a 2-way call where both parties can see each other.

Your AT&T Video Call switches to voice calls…
If a caller:

• Goes outside of our or another carriers’ HD Voice domestic coverage area and doesn’t have suitable Wi-Fi coverage
• Has a smartphone that can’t get AT&T Video Calls (the Video Call button doesn’t light up)
• Isn’t set up for AT&T HD Voice
• Declines your request
• Turns off the Video Call setting
• Turns off standard data or enhanced 4G LTE services
• Blocks the AT&T Video Call feature