Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | >

!We can't find that ZIP Code. Try again.

Use AT&T Video Call for smartphones

Learn how AT&T Video Call allows you to make and receive HD Voice calls with real-time video.

ArticleINSTRUCTIONS & INFO

What to know

To use AT&T Video Call1 make sure you have:

Requirements

Heads up: If your phone's not compatible with HD Voice, find out how to upgrade phone or device. Have an unlocked device? Find out if it’ll accommodate AT&T Video Call (PDF, 150KB)
Show more

How to make and receive video calls

Making a video call
Want to place a video call? It’s just like making a voice call, only you have to press the Video Call button.
  • If the button’s green before you place a call, you can choose to place the call as a video call.
  • If the button lights up after placing an HD Voice call, press Video Call to change to a video call.

Getting a video call
When you get a video call, choose any one of these options:
  • Accept video call
  • Accept but don’t show me
  • Accept as voice only
  • Decline
  • Decline with message (only on select devices)

Keep in mind: Accept video call starts a 2-way call where both parties can see each other.

Your AT&T Video Call switches to voice calls…
If a caller:
  • Goes outside of our or another carriers’ HD Voice domestic coverage area and doesn’t have suitable Wi-Fi coverage
  • Has a smartphone that can’t get AT&T Video Calls (the Video Call button doesn’t light up)
  • Isn’t set up for AT&T HD Voice
  • Declines your request
  • Turns off the Video Call setting
  • Turns off standard data or enhanced 4G LTE services
  • Blocks the AT&T Video Call feature
Show more

How we bill AT&T Video Calls

Since AT&T Video Call combines an HD Voice call with real-time video, the:
  • HD Voice portion bills as a regular voice call when carried on our network.
  • Video portion bills data use when carried on the cellular network

Good to know: There’s no charge once a video call transfers over to Wi-Fi®.

See all important details
Show more

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!

Community discussion

Explore the wireless forum

Ask questions. Get answers. Help others. Join the conversation!
...Go to discussion