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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

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Wireless - Activation, setup, transfer & unlock - Activate

Learn how to set up your phone, tablet, or device.

Wireless - Activation, setup, transfer & unlock - Setup - Device setup

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Wireless - Activation, setup, transfer & unlock - Setup - Wireless Emergency Alerts

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Wireless - Activation, setup, transfer & unlock - Setup - Wireless Internet & Home Phone setup

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Wireless - Activation, setup, transfer & unlock - Transfer

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Wireless - Activation, setup, transfer & unlock -  Unlock

Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info.

Wireless - Activation, setup, transfer & unlock

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Wireless - Apps, features & voicemail -  Apps, mobile purchases & subscriptions - Android apps

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Wireless -  Apps, features & voicemail - Apps, mobile purchases & subscriptions - Apps for iOS or Android

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Wireless - Apps, features & voicemail - NumberSync

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Wireless  - Apps, features & voicemail - Parental controls

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Wireless - Apps, features & voicemail - Talk & text features - Calling features

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Wireless - Apps, features & voicemail - Talk & text features - Text messaging

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Wireless - Apps, features & voicemail - Voicemail - Get started with voicemail

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Wireless - Apps, features & voicemail - Voicemail - Troubleshoot voicemail

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Wireless - Apps, features & voicemail - Voicemail - Use voicemail

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Wireless - Apps, features & voicemail - Voicemail

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Wireless - Apps, features & voicemail

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Wireless -  International - International options

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Wireless - International - International usage and charges

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Wireless - International - Use your device outside of the U.S.

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Wireless - Network & hotspots - AT&T Cell Booster

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Wireless  -  Network & hotspots -  Wi-Fi & hotspots

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Wireless - Network & hotspots

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Wireless - Plans & device protection - Accessibility

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Wireless - Plans & device protection - AT&T talk, text & unlimited plans - AT&T data plans

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Wireless - Plans & device protection -  AT&T talk, text & unlimited plans - AT&T PREPAID Multi-Line account discount

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Wireless -Plans & device protection - AT&T talk, text & unlimited plans - AT&T PREPAID plans & Add-Ons

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Wireless - Plans & device protection - AT&T talk, text & unlimited plans - AT&T talk, text & data plans

Wireless - Plans & device protection - AT&T talk, text & unlimited plans - Other AT&T plans

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Wireless - Plans & device protection -  AT&T talk, text & unlimited plans

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Wireless - Plans & device protection

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Wireless - Upgrades, orders & installment plans - Bring your own device or number

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Wireless - Upgrades, orders & installment plans

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<ul><li>Turn your phone off and back on.</li><li>Try calling the number again.</li><li>Make sure your software’s up to date: Go to <a href="http://www.att.com/softwareupdates" target="_blank" title="Link opens in new window">att.com/softwareupdates</a>.</li><li>Confirm you have wireless service. Make sure you have a signal. <a href="https://www.att.com/maps/wireless-coverage.html?source=IC2Y0H0000000000L&amp;wtExtndSource=wireless-map" target="_blank" title="Link opens in new window">Check our network coverage map</a>.</li><li><a href="https://www.att.com/support/article/wireless/KM1011513" target="_self" title="Link opens in same window">Turn off call forwarding</a>. Press <strong>#21#</strong> on your phone and then the <strong>Call</strong>, <strong>Send</strong>, <strong>Talk</strong>, or <strong>Receiver</strong> key.</li><li><a href="https://www.att.com/device-support/index/9006127" target="_blank" title="Link opens in new window">Check that you aren’t blocking calls</a>.</li></ul>

Try these tips to get your phone working again

<ul><li><a href="https://www.att.com/device-support/index/9006135" target="_blank" title="Link opens in new window">Turn off airplane mode</a>. Most phones show an airplane icon when airplane mode is on.</li><li><a href="https://www.att.com/support/article/wireless/KM1008711" target="_self" title="Link opens in same window">Check your SIM card</a>. You may have to take it out and put it back in if your phone displays <strong>Insert SIM</strong> or <strong>Emergency Call Only</strong>.</li><li><a href="https://m.att.com/myatt/native/deepLink.html?action=DeviceSupport&amp;appInstall=N" target="_blank" title="Link opens in new window">Get device support</a>.</li><li>Service suspended? <a href="https://www.att.com/support/article/wireless/KM1011528" target="_self" title="Link opens in same window">Find out how to reactivate your wireless service</a>.</li><li>If you have AT&amp;T ActiveArmor<sup>SM</sup> mobile security, you can see a list of blocked calls and why they were blocked. <a href="https://www.att.com/support/article/wireless/KM1212786" target="_self" title="Link opens in same window">Learn more about AT&amp;T ActiveArmor<sup>SM</sup></a><br></li></ul>

Troubleshoot wireless call issues

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