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Troubleshoot wireless call issues
Find out what to do when you can't make or receive calls on your AT&T mobile phone.
Try these tips to get your phone working again
Turn your phone off and back on.
Try calling the number again.
Make sure your software’s up to date: Go to
att.com/softwareupdates
.
Confirm you have wireless service. Make sure you have a signal.
Check our network coverage map
.
Turn off call forwarding
. Press
#21#
on your phone and then the
Call
,
Send
,
Talk
, or
Receiver
key.
Check that you aren’t blocking calls
.
More troubleshooting tips
Turn off airplane mode
. Most phones show an airplane icon when airplane mode is on.
Check your SIM card
. You may have to take it out and put it back in if your phone displays
Insert SIM
or
Emergency Call Only
.
Get device support
.
Service suspended?
Find out how to reactivate your wireless service
.
If you have AT&T ActiveArmor
SM
mobile security, you can see a list of blocked calls and why they were blocked.
Learn more about AT&T ActiveArmor
SM
Last updated: May 31, 2023
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