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Troubleshoot wireless call issues
Find out what to do when you can't make or receive calls on your AT&T mobile phone.
Try these tips to get your phone working again
Turn your phone off and back on.
Try calling the number again.
Make sure your software’s up to date: Go to
Confirm you have wireless service. Make sure you have a signal.
Check our network coverage map
Turn off call forwarding
on your phone and then the
Check that you aren’t blocking calls
More troubleshooting tips
Turn off airplane mode
. Most phones show an airplane icon when airplane mode is on.
Check your SIM card
. You may have to take it out and put it back in if your phone displays
Emergency Call Only
Get device support
Find out how to reactivate your wireless service
If you have AT&T ActiveArmor
mobile security, you can see a list of blocked calls and why they were blocked.
Learn more about AT&T ActiveArmor
Last updated: May 31, 2023
Looking for more info?
Get help with dropped calls or network issues
Troubleshoot can’t make or receive calls with AT&T PREPAID
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