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Troubleshoot can’t make or receive calls with AT&T PREPAID
Learn how to identify and resolve issues with making and receiving calls with AT&T PREPAID (formerly GoPhone).
Troubleshoot phone call issues
Having trouble making or receiving calls? Try Troubleshoot & Resolve.
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Troubleshooting tips for making and receiving calls
Try these tips to fix problems making and receiving phone calls with AT&T PREPAID℠:
Turn your phone off and back on.
Make sure you have service in your area. Check out the
AT&T PREPAID Coverage Map
Activate your AT&T PREPAID account, refill your minutes, or renew expired AT&T PREPAID plans at the
AT&T PREPAID Support Center
Be sure that you and your callers use 10- or 11-digit dialing when placing calls.
Learn how to
call or message internationally
if you’re traveling outside the U.S.
tutorials and videos that'll teach you how to:
Turn off Airplane Mode
. Most phones display an airplane icon when Airplane Mode is on.
Turn off Do Not Disturb or Quiet Hours
. Some phones have this setting to keep you from getting calls during certain times or while the setting is turned on.
Turn off Call Forwarding
on your phone and then the
key. If your calls continue to forward to another number, learn how to
turn call forwarding on and off
Check the Blocked Calls or Reject List
. On some phones, you can block calls from certain numbers or create a reject list to avoid calls you don’t want to get.
Insert SIM card
Steps on how to remove and reinsert the SIM card if your phone displays Insert SIM or Emergency Calls Only.
More troubleshooting tips
to verify your device has the latest software and update if needed.
If this is a new phone or SIM card, learn how to
activate a device
If your service is suspended, learn how to
reactivate AT&T PREPAID service
Last updated: December 7, 2022
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