Placing 911 calls
When you place a 911 call, it goes over the cellular network when possible.
- If you have to use Wi-Fi Calling to call 911, we route your call based on location data from your device and the Wi-Fi network.
- If your Wi-Fi connection goes out during a 911 call, your call will disconnect.
Locating you when you call 911
If we can’t confirm your location, we use your Enhanced 911 (E911) address. We send your E911 info to 911 dispatchers. Keep in mind, E911 may not be as reliable as the regular 911 service.
Be sure to update the E911 address of your Wi-Fi Calling location so we can find you quickly. You can change your location info on the same screen where you turned on Wi-Fi Calling.See all important details