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Replace a SIM card
Time for a new SIM card? Go to an AT&T store. Or, if you have AT&T Wireless, call us.
DETAILED INFOMake sure your device works on our network. Not sure? Check device compatibility (PDF, 209KB)
AT&T Wireless
Call us at 800.331.0500 or go to a store. For your security, only the account owner or retail authorized user can order and activate a new SIM card.
AT&T PREPAIDSM
Pick up a SIM card kit at our stores or from an AT&T national retailer, like Walmart, Best Buy, or Target. Tip: If you're going to a national retailer, call first to make sure it’s in stock.
Good to know: If you have an eSIM, it’s not transferable.
AT&T Wireless
Call us at 800.331.0500 or go to a store. For your security, only the account owner or retail authorized user can order and activate a new SIM card.
AT&T PREPAIDSM
Pick up a SIM card kit at our stores or from an AT&T national retailer, like Walmart, Best Buy, or Target. Tip: If you're going to a national retailer, call first to make sure it’s in stock.
Good to know: If you have an eSIM, it’s not transferable.
After you replace your SIM card
Once you get your replacement SIM card, learn how to activate it. Or, you can also swap out SIM cards.
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