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Find or replace a lost or stolen AT&T Prepaid device
Learn what to do if your AT&T Prepaid device has been lost or stolen. Plus, learn your replacement options.
DETAILED STEPSTry to find your phone or device
Your AT&T Prepaid® device may include a built-in feature that uses GPS to track its location.1 You can also pre-activate AT&T and third-party add-ons2 to assist in finding a lost or stolen device.
To find your device using GPS:
To find your device using GPS:
- Sign in to the account associated with your device or application:
- Follow the prompts to call the device or find it using GPS.
If you can’t find or recover your device
We suggest you:
- Lock or wipe your device, if you have AT&T and third-party add-ons installed or activated.
- Suspend AT&T Prepaid service, and block your device if stolen. This prevents it from being used on the AT&T network.
- Change your passwords for other accounts on your device. This includes Apple® ID, Facebook®, and email accounts.
- Report any credit cards stored on your device as lost.
