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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Wireless](https://www.att.com/support/wireless/) # Troubleshoot your wireless voicemail Learn how to fix common voicemail issues. * * * DEVICE SUPPORT [](#) Which device do you want help with? [Change device](https://www.att.com)  Voicemail not working? We can help with that. Sign in for device-specific troubleshooting Select Start for device-specific troubleshooting Sign in Start Start Next * * * ## Set up voicemail If you have a new phone, or recently changed your phone or SIM card, you may need to set up your voicemail. Go to [Device Support](https://www.att.com/device-support/index/9006098 "Link opens in a new window") to learn how to set up voicemail. Make sure to set up your voicemail within 60 days of activation or it’ll be automatically removed from your account. ## Check Call Forwarding settings Learn how to [turn Call Forwarding on and off](https://www.att.com/support/article/wireless/KM1011513/ "Link opens in same window") to fix issues when all or none of your calls are going to voicemail. ## Confirm wireless coverage and signal strength Your phone needs a wireless connection to receive calls, access voicemail, download Visual Voicemail messages, and get voicemail alerts. Here’s how to check your signal strength: 1. Turn your phone off for 10 seconds and then back on. 2. Call __611__ as a test. 3. Do one of the following: - If the test call is successful, press and hold __1__ to call voicemail. - If your test call fails, confirm you have [wireless coverage](http://www.att.com/maps/wireless-coverage.html "Link opens in a new window"). - If Visual Voicemail won't download, press and hold __1__ to check your messages. - If you aren't getting voicemail alerts and you aren't traveling outside of our wireless coverage area, see how to [turn voicemail notification alerts on and off](https://www.att.com/support/article/wireless/KM1009205/ "Link opens in same window"). * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * How do I reset my wireless voicemail password online? Make sure you're in our wireless coverage area or you won't be able to create a new voicemail password. Then: 1. Go to [Reset my password](https://www.att.com/acctmgmt/wireless/reset-voicemail?tab=deviceoptions "Link opens in a new window.") on your wireless account. 2. Choose __Switch__ if you need to change the phone number. 3. Select __Reset voicemail password__. How do I fix a voicemail box number issue? If the voicemail system prompts you to enter your 10-digit voicemail box number, contact us. Here’s how: - Use chat when available (not available for AT&T Prepaid®). - Call __611__ from an AT&T wireless phone. - Call __800.331.0500__ (or __800.901.9878__ if you have AT&T Prepaid). What do I do if I get a message that voicemail isn’t available? Just wait a bit and then try calling your voicemail again. * * * Last updated: December 9, 2025 * * * ## Browse topics Activation, setup, transfer & unlock Apps, features & voicemail International Network & hotspots Plans & device protection Upgrades, orders & installment plans Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Activate Setup Transfer Unlock ### Did you get the help you needed? 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