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Stop unwanted calls with AT&T Call Protect

Tired of dealing with fraudulent and unwanted calls? Automatic, network-based call blocking helps defend against calls you don’t want.


ArticleDETAILED INFO

About AT&T Call Protect

How Call Protect1 helps
  • Detects and blocks calls from likely fraudsters before they reach you using automatic fraud blocking2
  • Alerts you when you get calls from potential nuisance sources like telemarketers, politicians, debt collectors, and more (available in HD Voice-coverage areas)3
  • Provides alerts and lets you block Spam Risk labeled calls3
  • Lets you block unwanted number (excludes unknown numbers) using a personal block list4
  • Sends callers that aren’t in your contact list to voicemail to block unknown callers (Heads up: Enabling this feature will send callers to your voicemail)
  • Lets you report suspected spam and fraud calls to help improve service for everyone
  • Includes basic AT&T Mobile Security features
  • Lets you enable call blocking and spam reporting using SIRI voice commands on iOS devices

Good to know:
  • Calls blocked on the primary smartphone number are also blocked when you sync a device with AT&T NumberSync®. They’re also blocked if you use Wi-Fi Calling or AT&T Video CallSM.
  • Call Protect comes in 2 different versions – Basic and Plus, with Plus offering more features (see the Free 30-day offer to try Call Protect Plus section).

You can get even more protection by upgrading to Call Protect Plus, a $3.99 per month subscription. It includes:
  • Caller ID: Get caller details, when available, in AT&T HD Voice-coverage areas.
  • Reverse number lookup: Shows caller details when you enter a U.S. number.
  • Custom call controls: Choose what types of calls (like telemarketer, political, nonprofit) to allow, block, or send to voicemail.

Requirements
  • AT&T wireless service (AT&T PREPAIDSM and FirstNet® SIM cards aren’t eligible)
  • An HD Voice-capable iOS® (iPhone® 6 or above) or Android® smartphone
  • Device purchased through AT&T (smartphones sold by other carriers or directly from device manufacturers may not be eligible)
  • The Call Protect app5 from the App Store or Google Play

Good to know:

AT&T Call Protect features

Automatic fraud blocking2
Detect and stop potential fraud calls before they reach you. You can view a list of blocked calls in the app.

Good to know:
Call Protect is compatible with NumberSync or Wi-Fi Calling. However, it will only work on the primary smartphone number if it’s synced with a device.

Unknown callers
Send all callers who aren’t saved in your contact list directly to voicemail. You’ll have to upload your contact list to use this feature.

Numbers or categories you chose to block will also remain blocked. These numbers may include emergency responders that aren’t stored in your contact list.

Good to know:
  • You must have an active mailbox for this feature to work.
  • The app updates all changes you make to your contact list every 24 hours for Android® devices and when the app is opened on iOS® devices.
  • We’ll remove your contact list, from the cloud, within 48 hours when you turn off this feature by setting it to Allow.

Spam call warnings and blocking
We’ll send all calls flagged as a Spam Risk3 to voicemail or block them, based on your selection. All other nuisance calls (private, account services, telemarketers, surveys, political calls, or nonprofit) will ring through with a warning if you don’t have a subscription to AT&T Call Protect Plus.

Personal block list4
Choose any number from your Call Protect call log, your contacts, or by typing it in to block. You can see your list of blocked numbers in the app anytime.

Good to know:
  • You can only block callers who hide their caller IDs if you upgrade to Call Protect Plus.
  • We automatically block potential fraud calls, unless you choose to allow them. When private callers hide their numbers and the app flags the calls as fraud or spam, we’ll display them as 000-000-0000 on the caller ID.
  • If your phone has a block list feature, the numbers you block in the AT&T Call Protect app won’t show on that list and vice versa.

SIRI shortcuts (iOS only)
Enable SIRI shortcuts to block and report calls using voice commands.

Report calls
Report any number that appears on your Call Protect Call log list as an unwanted call. You can also use this feature to let us know when we flagged a call incorrectly.
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Free 30-day offer to try Call Protect Plus

When you set up the Call Protect app for the first time, you’ll get a one-time offer to try these Call Protect Plus features free for 30 days:
  • Caller ID: Get caller details, when available, in AT&T HD Voice-coverage areas.
  • Reverse number lookup: Shows caller details when you enter a U.S. number.

Custom call controls: Choose what types of calls (like telemarketer, political, nonprofit) to allow, block, or send to voicemail. After 30 days:
  • We’ll automatically remove Call Protect Plus features and you’ll enjoy Call Protect Basic features.
  • Want to keep Call Protect Plus? Sign up in the app for just $3.99 per month.
  • When you sign up for Call Protect Plus, we include AT&T Mobile Security Plus at no additional cost. Mobile Security protects your device with Secure Wi-Fi VPN, Wi-Fi® alerts, breach reports, and other premium features. Separate app download is required if it isn’t already installed or preloaded in your AT&T folder.

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