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Use the AT&T Call Protect app

Manage spam and nuisance calls from telemarketers and more.


INSTRUCTIONS & INFO

Activate the service

Download AT&T Call ProtectSM1 from the App Store or Google Play. Once it’s installed, make sure you’re eligible to use it. Here’s how:
  1. Open the app.
  2. Tap Set up blocking. If you’re eligible, we’ll send you a free text with a PIN.
  3. Agree to the Terms & Conditions.
Heads up:
  • You must have AT&T Wireless or AT&T PREPAID service to use Call Protect.
  • If you buy a smartphone from another carrier or direct from a device manufacturer, it may not be eligible.
Your AT&T Call Protect service also includes access to the features in the AT&T Mobile Security app. Learn how to protect your device from unsafe apps and more

Manage Call Protect options

Enable Unknown Callers

Send callers that aren't saved to your contact list directly to voicemail. Here’s how:
  1. Open the app and tap Block.
  2. Tap Unknown Callers and read the requirements for this feature.
  3. Tap Send to Voicemail.
  4. Tap Enable to agree to the terms. Your contact list will start uploading.
  5. Keep the app open until you see the Unknown Callers option set to Voicemail.
All other call categories or numbers you choose to block (like fraud and spam) will stay blocked. We’ll send all new callers that aren’t in your contact list to voicemail. Please note: these numbers may include emergency responders or other desired calls.

Good to know:
  • You must have active voicemail for this feature to work.
  • We’ll update any changes to your contact list every 24 hours for Android® devices.
  • We’ll remove your contact list from the cloud within 48 hours when you turn off this feature by setting it to Allow.

Block Spam Risk calls

  1. Open the app and tap Block.
  2. Tap Spam Risk and choose Send to Voicemail or Block.
Keep in mind:
  • We’ll send calls flagged as Spam Risk to voicemail or block them, based on your selection, so your phone won't ring.
  • All other nuisance calls (private, account services, telemarketers, surveys, political calls, or nonprofit) will ring through with a warning label if you don’t have a subscription to AT&T Call Protect Plus.

Add callers to your personal block list

  1. Open the app and tap Block.
  2. Tap My Block List then + or Add.
  3. Choose one of the following:
    • Enter a number: Type in the number you want to block and tap the block symbol (works for international numbers).
    • Select from contacts: Check the box for the contact you want to block and tap the block symbol.
    • Select from your Call Protect call log: Check the box for the number you want to block and tap the block symbol.
    • iPhone users: You can also go to the Call Log screen, swipe left, and tap Block.
Good to know:
  • You can only block callers who hide their caller IDs if you have Call Protect Plus.
  • We’ll still automatically block potential fraud calls. When private callers hide their numbers and the app flags those calls as fraud or spam, we’ll display those calls as 000-000-0000 on the caller ID display.
  • If your phone has its own block list feature, the numbers you block in the AT&T Call Protect app won’t show on that list (and vice versa).

Unblock callers

  1. Open the app and go to the Block tab (it’s a red circle with a slash through it).
  2. Find and tap on the call that was blocked.
  3. Select Unblock.

Turn off notifications

For iPhone:
  1. Go to your device Settings and select Notifications.
  2. Tap Call Protect.
  3. Toggle the Allow notifications setting off.

For Android:
  1. Open the app, go to the Options menu.
  2. Select Settings.
  3. Find Blocked Call Notifications and toggle off the setting.

Report calls and other settings

Report calls
  1. Open the app and tap any entry from the call log to report.
  2. Tap Report then select the most appropriate call type.
  3. Describe the call you’d like to report and then tap Report or Block.
Enable SIRI shortcuts (iPhone only)
Shortcuts include blocking the last call received, reporting a call as Spam and reporting a call as Fraud.
  1. Go to the Shortcuts app on your iPhone and search for Call Protect.
  2. Follow the prompts to complete set up of the shortcut.
Other settings
Open the app and select More to find other settings. You can delete your call history, manage your Call Protect subscription, and more.

App settings info
Open the Overflow menu. You can delete your call history, manage your Call Protect subscription, and more.

Call logs for the app and your device will differ
The Call Protect app call log doesn’t log outgoing calls, and your phone’s call log doesn’t show network blocked calls.

See all important details
Quick answer
FREQUENTLY ASKED QUESTIONS

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How do I report incorrect caller ID info on Call Protect?

How do I cancel Call Protect?

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