To experience HD or 4K UHD video where available, or if you have issues, you can turn Video Management off or back on for each eligible line.
AT&T WirelessSM
- Go to your myAT&T account overview. Sign in, if asked.
- Scroll to My devices and choose either See usage details or See all usage.
- Expand the wireless line you want to manage.
- Scroll to the Manage section. Turn Video Management Off or On if you have HD or 4K UHD streaming. If you have SD only, Video Management is always on and you won't see it.
- Select Save.
- Wait five minutes and restart the device you updated, if needed.
AT&T Prepaid®
- Sign in to myAT&T.
- Select Profile & Settings, then Feature Settings.
- Switch Video Management Off or On if you have HD or 4K UHD streaming. If you have SD, Video Management is always on and you won't see it.
- Wait five minutes and restart the device you updated, if needed.
FYI: If your plan includes multiple lines, each person on your account can manage Video Management settings for their own device.
Business accounts with Premier access
- Go to Premier.
- From the I want to menu, select View Account and Usage.
- From the Lookup Type menu, choose Wireless Number, enter the wireless line you want to update, and select Go.
- In Usage settings, you’ll see Video Management (if the line is eligible).
- Select Change and follow the prompts.
- Wait five minutes and restart the device you updated, if needed.