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Learn about Video Management

Learn about our video policy and how to manage video settings for each eligible line.


INSTRUCTIONS & INFO

About Video Management

Our Video Management feature (formerly Stream Saver®) applies automatically and strives to render streaming video in standard-definition (SD), with a max speed cap at 1.5Mbps. This speed is perfect for streaming video on a smartphone and may help control data usage.

Most of our wireless plans include one of the following video streaming options: standard-definition (SD), high-definition (HD), or 4K ultra high-definition (UHD). For plans with only SD streaming, the Video Management feature stays on. In most cases, if your plan includes HD or 4K UHD, you can stream in SD by keeping the setting on. To experience higher definition streaming, or if you have any issues, you can turn it off online any time. With the feature turned off, you may use more data.

With Video Management on, other content bundled by content providers with streaming video may be impacted and slowed. This includes content such as video downloads, filters, lenses, and catalogs. Some streaming video can’t be identified. At times, we may deliver video content faster or at higher definition.

Manage video settings

To experience HD or 4K UHD video where available, or if you have issues, you can turn Video Management off or back on for each eligible line.

AT&T WirelessSM

  1. Go to your myAT&T account overview. Sign in, if asked.
  2. Scroll to My devices and choose either See usage details or See all usage.
  3. Expand the wireless line you want to manage.
  4. Scroll to the Manage section. Turn Video Management Off or On if you have HD or 4K UHD streaming. If you have SD only, Video Management is always on and you won't see it.
  5. Select Save.
  6. Wait five minutes and restart the device you updated, if needed.

AT&T PREPAIDSM

  1. Sign in to myAT&T.
  2. Select Profile & Settings, then Feature Settings.
  3. Switch Video Management Off or On if you have HD or 4K UHD streaming. If you have SD, Video Management is always on and you won’t see it.
  4. Wait five minutes and restart the device you updated, if needed.

Business accounts with Premier access

  1. Go to Premier.
  2. From the I want to menu, select View Account and Usage.
  3. From the Lookup Type menu, choose Wireless Number, enter the wireless line you want to update, and select Go.
  4. In Usage settings, you’ll see Video Management (if the line is eligible).
  5. Select Change and follow the prompts.
  6. Wait five minutes and restart the device you updated, if needed.
Quick answer
FREQUENTLY ASKED QUESTIONS

Is Video Management different from Stream Saver?

What can affect the video streaming experience?

What does standard-definition and 1.5Mbps mean?

Does Video Management work when I’m connected to Wi-Fi?

Does Video Management work the same when I’m roaming internationally?

Does Video Management work when I’m tethered to a phone, tablet, or hotspot?


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