Learn about our video policy, and how to manage video settings for each eligible line.
Our Video Management feature (formerly Stream Saver®) applies automatically and strives to render streaming video in standard-definition (SD), with a max speed of 2Mbps if you have both a 5G-enabled device and rate plan, or 1.5Mbps if you don’t. This speed is perfect for streaming video on a smartphone and may help control data usage.
Most of our wireless plans include one of the following video streaming options: standard-definition (SD), high-definition (HD), or 4K ultra high-definition (UHD). For plans with only SD streaming, the Video Management feature stays on. In most cases, if your plan includes HD or 4K UHD, you can stream in SD by keeping the setting on. To experience higher definition streaming, or if you have any issues, you can turn it off online any time. With the feature turned off, you may use more data.
With Video Management on, other content bundled by content providers with streaming video may be impacted and slowed. This includes content such as video downloads, filters, lenses, and catalogs. Some streaming video can’t be identified. At times, we may deliver video content faster or at higher definition.
FYI: If you’re a provider of video content and have questions about our video management policy, contact us at firstname.lastname@example.org