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About receiving wireless offer bill credits

If you’ve met the requirements of a recent wireless bill credit offer, learn when you can expect to receive the credit and how to view it on your bill.


ArticleINSTRUCTIONS & INFO

How to view wireless offer bill credits

If you took advantage of a recent wireless bill credit offer, you must meet all of the applicable offer requirements to receive the bill credit(s). In most cases, the minimum requirements are that your service(s) must remain active and in good standing for the specified length of time of the offer to receive the bill credit(s).

Once the offer requirements have been met, bill credits will typically be applied within three or four bill cycles.

Types of wireless offer bill credits
Bill credit(s) will be applied to your account based on the specific terms of the offer. For example, you may receive bill credits in one of the following ways:
  • One time bill credit – The full bill credit amount will be applied to your bill once the applicable offer requirements have been met. 
  • Monthly installment charge bill credit - For certain device offers, bill credits will be applied to your bill in equal amounts towards the device installment charge over the entire agreement term, typically 24 or 30 months. Subject to the specific terms of the offer, the minimum requirements are that:
    • Your service(s) must remain active and in good standing throughout the applicable agreement term. If your wireless service is cancelled, you will owe the remaining installment agreement balance.
    • The device must remain on its installment agreement for the entire term in order to get all of the bill credits. Typically, if you upgrade the device or pay up/off the agreement early, the bill credits may cease.
  • Other bill credit offers – Bill credit(s) will be applied to your bill as set forth in the applicable offer terms as communicated to you at the time of sale. Individual offers may differ in how the bill credit(s) will be applied.
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How to view wireless bill credits

If you have more than one wireless account, select the account with the bill credits you want to view.

View credits from the online bill
  1. Go to Bill Details
  2. Bill credits will be listed in the Previous Activity section.

View credits on a paper bill
On a paper bill, Bill credits will be listed in the Bill at a Glance section
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