First, make sure your account is paid in full. If you try to remove a canceled account with a balance due, you’ll still have a chance to make a payment.
Then, download any account info you’d like to keep. Learn how you can: Heads up:
There are certain types of accounts you can’t remove. These include:
- Suspended accounts.
- Combined accounts (multiple services on the same account number), if you have primary online access. Learn about primary and secondary online access.
- U-verse TV or AT&T Internet accounts, if you have primary online access.