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Get help with the AT&T Mobile Security app

Learn how to fix update issues or get help with the AT&T Mobile Security app.

Quick AnswerQUICK ANSWER
Where do I report problems with the AT&T Mobile Security app?
It’s easy to report issues. Just submit a request to app support.
ArticleINSTRUCTIONS & INFO

Fix iPhone app update issues

If the AT&T Mobile SecuritySM app doesn’t update properly from the App Store®, try this:
  1. Go to Settings on your device and tap General.
  2. Tap Software Update and make sure you have the latest version. If you don’t, update it now.
  3. Close settings and open the App Store.
  4. Tap Updates, and select Update next to AT&T Mobile Security app.

Still can’t update the app? Submit a request to app support or contact Apple for help.
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Fix Android app update issues

If the Mobile Security app doesn’t update properly from the Google PlayTM Store, try this:
  1. Tap Settings.
  2. Find your running apps and tap Google Play.
  3. Tap Clear Cache and then Force stop.
  4. Search for the AT&T Mobile Security app in Play Store.
  5. Tap Update.

If that didn’t work, you may have to clear more settings:
  1. Tap Settings then Application manager/Apps.
  2. Scroll to the All section and tap Google Services. (It may say Google Services Framework, Google Connectivity Services, or Google Play Services.)
  3. Tap Clear Data and then Force Stop.
  4. Go back to the list of apps under your device settings and select Google Play Store.
  5. Tap Clear Data, then Force Stop.
  6. Turn your phone off and back on. (This is important!)
  7. Open the Play Store and try updating the AT&T Mobile Security app again.

Still having trouble? Submit a request to app support or contact Google.
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