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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Wireless](https://www.att.com/support/wireless/) # Get help with the AT&T ActiveArmor app Learn how to troubleshoot issues with the AT&T ActiveArmor mobile security app. Steps may vary by phone manufacturer. * * * Access & subscriptionAccess & subscriptionFeatures & battery useFeatures & battery useDevice Theft alert for AndroidDevice Theft alert for Android ### Get help with access issues 1. If you can’t access the AT&T ActiveArmor® app or are unable to change your subscription, the app and our network may be out of sync. 2. Try to access the app or change your subscription. If that doesn’t work, you may need to delete/uninstall and reinstall the ActiveArmor app. ### Subscription change - If you subscribed to ActiveArmor advanced mobile security through AT&T, call __611__ or __800.331.0500 to speak with a rep__. - If you subscribed through your app provider and want to downgrade from ActiveArmor advanced to the free version, you’ll have to get help from your app provider. - [Google support](https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid "Link opens in new window") - [Apple support](https://support.apple.com/guide/iphone/view-or-cancel-subscriptions-iph4e3e7324f/ios "Link opens in new window") For detailed instructions, go to [Remove AT&T ActiveArmor and Your Personal Data](https://www.att.com/support/article/wireless/KM1252909/ "Link opens in same window") ### Safe Browsing stopped working Safe Browsing may pause if another VPN or DNS profile is active on your device. You can check your device settings and the ActiveArmor app status to restart protection.[__1,__](javascript:void%280%29) [__2__](javascript:void%280%29) Requires AT&T ActiveArmor Advanced, $7/mo., subscription auto-renews, and bills monthly unless canceled. May not detect all suspicious websites. Requires ActiveArmor notification activation. ### iPhone battery use The iOS® battery usage chart may cause you to think the AT&T ActiveArmor app is using more battery than it is. The app works in the background to keep you safe from online threats. Battery usage percentage can vary by customer and changes throughout the day. ### How to read the iOS battery usage report: 1. Go to __Settings__. 2. Tap __Battery Health & Charging__. 3. Select __Last 10 days__. 4. Tap __Battery Usage by App__, then __Show Activity__. The Activity column shows the battery percentage by each app for the last 10 days. This number reflects true usage. It’s not unusual for ActiveArmor to be in the 15% to 25% usage range or higher. __Good to know:__ The total battery usage by app will add up to 100% whether you have one or 10 apps working in background. [__See all important details__](javascript:void%280%29) ### Theft Alert troubleshooting If you expect a Theft Alert email but don’t get one: - Check your spam or junk folders - Make sure your email displays images - Open the email on a desktop browser __FYI:__ Alerts may not capture a photo if the lighting is poor, or the phone shuts down too quickly. You’ll get another alert if another trigger is detected. __Suspend wireless service__ If you think your phone has been stolen, you can [suspend your service and block your device](https://www.att.com/support/article/wireless/KM1046747/ "Link opens in same window") so that you don't incur any unwanted charges. To prevent unauthorized account changes, [turn on wireless account lock](https://www.att.com/support/article/wireless/000102016/ "Link opens in same window"). * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * How do I change my AT&T ActiveArmor subscription in the app? 1. Open the ActiveArmor app. 2. Tap __Settings__, then __Subscription__ 3. Select __Change subscription__ and follow the prompts. What wireless account changes impact my AT&T ActiveArmor account? Your ActiveArmor account is linked to your wireless number. If you: - __Change phones:__ Download the app onto your new phone. Wait until the current paid subscription expires before adding the paid subscription to your new phone. - __Change wireless numbers:__ You must set up a new account and redo your settings. Have ActiveArmor advanced security? Make sure to cancel your subscription if you switch between Android® and iOS®. Why can’t I copy, paste, or screenshot passwords in the app? For security reasons, you can’t copy, paste, or take screenshots of passwords. Can I have the ActiveArmor app on both of the SIMs on my phone? No. If your phone uses two phone numbers, ActiveArmor can only be used with one of those mobile numbers on that phone. The mobile number for the account must be associated with a unique Apple ID and/or Google account email. How do I report incorrect caller ID info? If you get a call with an incorrect caller ID, you can submit a ticket for: - [Personal account](https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667 "Link opens in new window") - [Business account](https://hiya.com/manageyourcallerid "Link opens in new window") Why don’t the totals match the detailed count in the Breach Report? Your reports aren’t lost. This could happen if you dismissed an alert, or there could be a sync discrepancy. Typically, sync issues resolve themselves. To view your report's details: 1. Go to __ID & Passwords__ in the ActiveArmor app. 2. Select __Data Breach Alerts__. 3. Tap __Breach news__ to view __recent breaches__. * * * Last updated: February 18, 2026 * * * ## Browse topics Activation, setup, transfer & unlock Apps, features & voicemail International Network & hotspots Plans & device protection Upgrades, orders & installment plans Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Activate Setup Transfer Unlock ### Did you get the help you needed? 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