Get help with the AT&T ActiveArmor apps

If you can’t access the AT&T ActiveArmor^SM app or are unable to change your subscription, the app and our network may be out of sync. 

Here’s how to resync:

Android®

Turn off Wi-Fi® so you have a cellular-only connection.

1. Open Settings, then select Connections.
2. Turn off Wi-Fi.

iPhone®

Turn off Wi-Fi® so you have a cellular-only connection.

1. Open Settings, then select Wi-Fi.
2. Turn off Wi-Fi.

With your Wi-Fi off, try to access the app or change your subscription.

Heads up: If you don’t have an AT&T plan with unlimited data, data charges may occur.

Still can’t access ActiveArmor?

You may need to delete or uninstall and reinstall the app:

Android

1. Open Settings, then select Apps, and tap See all apps.
2. Select AT&T ActiveArmor.
3. Select Uninstall and confirm by tapping OK

iPhone

1. Touch and hold the AT&T ActiveArmor app.
2. Select Remove App, then Delete App.
3. Tap Delete to confirm.

Still can’t change your subscription?

1. If you added ActiveArmor mobile security with myAT&T, dial 611 or call 800.331.0500 to speak with a rep.
2. If you subscribed through your app provider and want to downgrade from advanced mobile security to the free version, you’ll have to get help from your app provider.
   • Google Play
   • App Store

FYI: If you have a business account, contact your account or IT manager for support.

Get more info on using the AT&T ActiveArmor app