Transfer a number to AT&T PREPAID

Learn how to transfer a number to AT&T PREPAID. Also find out how long the transfer takes and how to check the status.

DETAILED INFO

How to transfer a number from a carrier or AT&T wireless

Before transferring a number to AT&T PREPAID

Helpful tips

Don't cancel your existing service! We'll take care of that when you activate your new AT&T PREPAID^SM (formerly GoPhone^®) phone.
Contact your service provider so you know what charges may apply. You'll need to pay any outstanding balances. You may also have to pay an early termination fee.
You can transfer a number for free within 30 days of activation. After 30 days, there’ll be a $36 transfer fee charge.

Confirm eligibility and info needed to begin the transfer
If the number is eligible to transfer, you’ll need to provide information about your current account to begin the transfer process. Any wrong information may delay the processing.

View a recent monthly phone bill or call your current service provider to verify:

Number you want to transfer
Account owner name and address
Account owner's Social Security number or Tax ID
Existing account number
PIN or password, if applicable

Start the transfer process

You need to contact us to start the process.

Number transfer status check and timelines

Check transfer status
Contact us to check the status of your number transfer.

Transfer timeframes
When transferring your number from another wireless carrier or AT&T wireless:

If you start your number transfer in an AT&T store, your number will transfer to us within 1-3 business hours.
If you order your new phone or SIM card online or over the phone, your number transfer may take up to 3-5 business days to complete. Your old phone will still work until you activate your new AT&T PREPAID phone or SIM card.
If you're transferring a non-wireless number, it'll take a minimum of 5-7 business days to complete.

Last updated: May 3, 2018