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Get AT&T Personal Cloud for AT&T PREPAID

Have an Unlimited Plus plan? If so, you can use AT&T Personal Cloud to back up, sync, access, and share your content across operating systems and devices.


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FREQUENTLY ASKED QUESTIONS

What type of content can I store in my AT&T Personal Cloud?

Why use AT&T Personal Cloud?

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Good news! If you have an Unlimited Plus plan, it includes 100GB of Personal Cloud storage. Not on Unlimited Plus? Open the myAT&T app or go to myPREPAID to change your plans.

You can also access Personal Cloud with a laptop or desktop browser. To start using AT&T Personal Cloud with an active AT&T PREPAIDSM Unlimited Plus plan:
  1. Download the AT&T Personal Cloud app if you don’t already have it:
  2. Sign in to the Personal Cloud with your myAT&T ID and password.
  3. Look under Usage Summary and follow the prompts.
Heads up: New to AT&T PREPAID? You may have to wait up to 24 hours before you can start setting up your personal cloud.
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Manage your Personal Cloud

Cloud storage details
  • Having 100GB of personal cloud storage gives you room for lots of content. For example, you can store up to 25,000 photos or 600 5-minute videos (exact amount depends on device and content type).
  • The app shows you how much storage you’re using, so you’ll know if you’re close to running out.
  • You can buy an add-on for more cloud storage. Open the myAT&T app or go to myPREPAID. Then go to Add-ons and follow the prompts.
Cloud storage renewals
  • If you have an Unlimited Plus plan, your 100GB of cloud storage will renew at the same time as your plan.
  • Larger cloud storage add-ons auto-renew each month if you have enough money in your account balance. Want to stop auto-renew? Open the myAT&T app or go to myPREPAID. Next, go to Add-ons and then Manage Auto Renew.
  • If you signed up for AutoPay, it’ll include any Personal Cloud add-ons. You can use your storage as long as your plan remains active.
Expired plan or add-on
  • You have 30 days to access your stored content before it’s deleted if your plan or add-on expires.
  • Want to renew your add-on? Open the myAT&T app or go to myPREPAID. You may have to renew your plan or buy the Personal Cloud add-on again.
Changes to your account
  • Want to switch to a plan that doesn’t include Personal Cloud? Your AT&T Personal Cloud account will become inactive, but you can access and download your content for 30 days before it’s deleted. You may have to wait 24 hours to access your cloud account after you switch plans.
  • If you change your phone number, it may take up to 24 hours before you can access your Personal Cloud account again.
  • If you decide to transfer your number to another carrier, be sure to download content stored in the cloud before transferring your number. You’ll no longer have access to AT&T Personal Cloud after you transfer your number.
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Cancel AT&T Personal Cloud

Have 100GB of free storage with the Unlimited Plus plan?
Call us at 611 or 800.901.9878 to cancel the service. After you cancel, wait 24 hours and then you’ll have 30 days to access or download your content unless you’re transferring your number to another carrier. Any content left in the cloud after 30 days will be deleted.

Want to cancel your personal cloud storage add-on?
  1. Open the myATT app or go to att.com/myprepaid and sign in.
  2. Select Add-ons, then Manage Auto Renew, and then End Auto Renew.
  3. Download your content stored in the cloud within 30 days after your current add-on expires. Any content left in the cloud after 30 days will be deleted.

If you’re transferring your number to another wireless provider

Before you transfer your number, go to the AT&T Personal Cloud app and download or delete any content stored in the cloud. You’ll no longer have access to AT&T Personal Cloud after you transfer your number.
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