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Get info about device unlock eligibility

Learn about unlocking your AT&T phone, Android tablet, or mobile hotspot.


DETAILED INFO

Personal device requirements

Your device:
  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAIDSM phone that has had paid service for at least six months.
Good to know: Don't have an account with AT&T? You can still unlock an AT&T device as long as it meets all requirements.

Active duty military personnel

Being deployed for active duty? You don’t have to complete your installment plan or contract to unlock your device. Make sure you select Yes when we ask if you’re deployed military.

Business device requirements

The device:
  • Has permission from the company to be unlocked
  • Has a completed contract or term agreement, if applicable
  • Requires a 30-day waiting period to unlock if it was on a 2-year contract that was upgraded early
Good to know: iPads® and wearables are unlocked, so you don’t need to submit an unlock request for them.

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