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AT&T Secure Family FAQ

Can't sign in to Secure Family or locate family members? Here are some common questions and answers about setting up the app.

Quick answer
FREQUENTLY ASKED QUESTIONS
How do I sign in to Secure Family if I have an AT&T wireless account? How do I sign in to Secure Family if I have an AT&T wireless account?
How do I sign in to Secure Family if I have AT&T PREPAID or my U.S. wireless provider isn't AT&T? How do I sign in to Secure Family if I have AT&T PREPAID or my U.S. wireless provider isn't AT&T?
Why do I get a Not Authorized message when I try to sign in? Why do I get a Not Authorized message when I try to sign in?
How do I add family members to AT&T Secure Family? How do I add family members to AT&T Secure Family?
Do I have to install the Secure Family companion app on my child's device? Do I have to install the Secure Family companion app on my child's device?
How can I find family members who aren't locatable? How can I find family members who aren't locatable?
How do I find out the battery status of a family member’s phone? How do I find out the battery status of a family member’s phone?
What does it mean if I get a tamper alert from my child’s phone? What does it mean if I get a tamper alert from my child’s phone?

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