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AT&T Secure Family FAQ

Can't sign in to Secure Family or locate family members? Here are some common questions and answers about setting up the app.

Quick answer

How do I sign in to Secure Family if I have an AT&T wireless account?

How do I sign in to Secure Family if I have AT&T PREPAID or my U.S. wireless provider isn't AT&T?

Why do I get a Not Authorized message when I try to sign in?

How do I add family members to AT&T Secure Family?

Do I have to install the Secure Family companion app on my child's device?

How can I find family members who aren't locatable?

How do I find out the battery status of a family member’s phone?

What does it mean if I get a tamper alert from my child’s phone?

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