Fix video streaming issues

Streaming video from the same source (like ESPN), at the same time, on two or more devices connected to the same mobile hot spot? We may have identified it as a single video.

This means we might have capped the speed on all streaming devices collectively to a maximum of 1.5Mbps. It also means that you may not be able to get standard-definition quality (about 480p) for video on your tethered devices.

Your older hotspot devices may be impacted, including:

• An AT&T Wireless Internet device purchased before May 2019 
• A mobile hotspot router purchased before October 2017
• A ZTE Mobley connected car device

Looking for a fix?

• If your video buffers, stalls, or has poor picture quality, try streaming from a different source for each device. For example, stream from ESPN with one device and Hulu from another.
• You can also switch to a plan (like AT&T Unlimited Extra^SM or, if you have a business account, AT&T Business Unlimited Performance, that includes Stream Saver^®. These plans will let you turn the speed cap on and off. Check out our current plans