Want to change your plan or cancel your service? No problem. You can change your plan online
. If you're a business customer, you can change your plan at your online account management portal (either att.com/myatt
, as applicable).
To return your connected device or cancel service, call us at 800.331.0500
by April 30, 2020. Here’s what to know. If you're on a:
- Next installment plan: Your remaining installment balance will appear on your final bill and will be refunded when your device is returned. You'll get a mailing label to ship the device back to us. When we get your device back, we'll issue a credit for the previously charged installment balance. You can also choose to pay the balance and keep the device.
- 2-year service term agreement: We'll waive your early termination fee (ETF) if you cancel your service.