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Fix video streaming issues

Wireless video streaming speed capped at 1.5Mbps? You've got options.


What to know about streaming video

Streaming video from the same source (like ESPN), at the same time, on 2 or more devices connected to the same mobile hot spot? Starting in February 2020, we may identify it as a single video.

This means we might cap the speed on all streaming devices collectively to a maximum of 1.5Mbps. It also means that you may not be able to get standard-definition quality (about 480p) for video on your tethered devices.

Your older hotspot devices may be impacted, including:
  • An AT&T Wireless Internet device purchased before May 2019 
  • A mobile hotspot router purchased before October 2017
  • A ZTE Mobley connected car device

Looking for a fix? Try this:
  • If your video buffers, stalls, or has poor-picture quality, try streaming from a different source for each device. For example, stream from ESPN with 1 device and from Hulu on another.
  • You can also switch to a plan (like AT&T Unlimited ELITESM or, if you're a business customer, AT&T Business Unlimited Performance) that includes Stream Saver®. These plans will let you turn the speed cap on and off. Check out our current plans

Plan changes

Want to change your plan or cancel your service? No problem. You can change your plan online. If you're a business customer, you can change your plan at your online account management portal (either or, as applicable).

To return your connected device or cancel service, call us at 800.331.0500 by April 30, 2020. Here’s what to know. If you're on a:
  • Next installment plan: Your remaining installment balance will appear on your final bill and will be refunded when your device is returned. You'll get a mailing label to ship the device back to us. When we get your device back, we'll issue a credit for the previously charged installment balance. You can also choose to pay the balance and keep the device.
  • 2-year service term agreement: We'll waive your early termination fee (ETF) if you cancel your service.

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