A federal court entered an order, enforcing a settlement between AT&T and the Federal Trade Commission (FTC). As part of the settlement, you get a credit.
Why you’re getting a credit
To comply with the settlement terms, we’re giving you a credit because your AT&T unlimited plan experienced reduced speeds on 1 or more lines. This happened because of the way we managed our network during a certain time period.
Your account will get a prorated share of a settlement fund as agreed by AT&T and the FTC.
How you’ll get the credit
If you still have AT&T wireless service, you’ll get a bill credit.
No longer have AT&T wireless service? We’ll mail a check to the last known address on your wireless account. If your refund check is returned to us, we’ll run an address trace. If the results show a different address, we’ll mail a replacement check to the new address.
When to expect your credit
Look for your credit by March 3, 2020.
Last updated: December 13, 2019
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