Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | `>`

!We can't find that ZIP Code. Try again.

You get a credit

A federal court entered an order, enforcing a settlement between AT&T and the Federal Trade Commission (FTC). As part of the settlement, you get a credit.


Why you’re getting a credit

To comply with the settlement terms, we’re giving you a credit because your AT&T unlimited plan experienced reduced speeds on 1 or more lines. This happened because of the way we managed our network during a certain time period.

Your account will get a prorated share of a settlement fund as agreed by AT&T and the FTC.

How you’ll get the credit

  • If you still have AT&T wireless service, you’ll get a bill credit.
  • No longer have AT&T wireless service? We’ll mail a check to the last known address on your wireless account. If your refund check is returned to us, we’ll run an address trace. If the results show a different address, we’ll mail a replacement check to the new address.

When to expect your credit

Look for your credit by March 3, 2020.

Did you get the help you needed?

Great! We're so glad we could help.


We're sorry that didn't solve your issue.


Thanks for your feedback!

Community forums

Have questions about your Wireless service? Explore our community forums for answers.