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Find mobile messaging help

Have trouble sending or getting text messages? We’ve got some tips and a tool to help you with text or picture messages.

Quick answer
FREQUENTLY ASKED QUESTIONS
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STEP-BY-STEP HELP

Mobile message troubleshooting

Use our tool to find and fix problems with your text or picture messages.Let's get started
DETAILED INFO

Tips to fix messaging issues

Can't send or receive text or picture messages? Try these tips:
  • Restart your device.
  • Turn Wi-Fi® off. Make sure mobile (cellular) data is enabled and that you can browse the web. Then try again.
  • Be sure messaging is on.
    • iOS devices: Go to Settings, then Message, and turn iMessage off and back on.
    • Android devices: Go to Settings, then Advanced Messaging, and turn Advanced Messaging off and back on.

More mobile message troubleshooting tips

Here are some other things to try:
  • Check your device's memory storage. If it's full, messages may not come through.
  • Make sure your device is updated to the latest software.
  • Add +1 (the country code) before the 10-digit phone number for all your contacts in the U.S. This makes sure you can text them if you're out of the country.
Last updated: December 18, 2020

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