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Future credits for account errors

Learn about upcoming credits to address an error on your account.


ArticleDETAILED INFO
From August to December 2019, we had a system issue that caused errors with orders to add a new line with same-day delivery or in-store pickup. This issue caused the new line to be added to a new mobile share plan instead of adding it to the current one. We fixed the issue that created this error.

For your account, we have moved the new line to your current plan. You’ll receive a credit for any charges incurred because of this issue. Did you already fix this error by moving or canceling the line yourself? Don't worry, you’ll automatically get the credit, too. Look for your credit in 1-2 bill cycles.

If we made the change to your plan, we'll send an email with a link to your new customer service summary. If we don’t have your email, you'll receive the new customer service summary through text message or U.S. mail.

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