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Create and set up a ZenKey account

The easy way to sign in to approved apps and websites.


ArticleINSTRUCTIONS & INFO

Sign up for a ZenKey account

Good to know
  • If you have an AT&T user ID, ZenKey will find your AT&T account and ask you for your password.
  • If multiple people on your account share one AT&T user ID, and your phone number isn’t the primary on the account, create a new user ID to use with ZenKey. This puts you in control of your ZenKey identity and accounts.
  • If you use a wireless number to sign in to your wireless account, you may see an ID prepopulated for it. We set up this security measure in case you don’t remember it. Rest assured, this ID is correct and the password you use when signing in with your phone number will work.
  • Only download the ZenKey app from the Apple App Store or Google Play. If you have an Android® device, be sure you have the AT&T Security Services app.

How to sign up for a ZenKey account
  1. Open the ZenKey app.
  2. Sign in with your AT&T user ID and password. (This info may be pre-populated.)
  3. Enter your info, then create your ZenKey PIN.
  4. Select Confirm and follow the prompts to finish setting up your ZenKey account.

Helpful tips
  • Create at least 2 other ways to verify your identity, like Touch ID® or Trusted Fingerprint®. This way, you can access your ZenKey account if you forget your ID.
  • Copy your 5 recovery codes to your device’s clipboard or print them out. You’ll only see them once when you set up ZenKey, so be sure to save or print them to keep them handy.
  • Set up a trusted device like a tablet or web browser. This makes it easier to verify your identity if you ever forget your PIN or other info.
  • You own your ZenKey identity, which is linked to your AT&T account. This lets us confirm you’re really you. You can’t change the ID linked to your ZenKey identity. Plus, at this time, your ZenKey identity remains with your AT&T account if you cancel service.
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Set up a face or fingerprint ID

Use your ZenKey PIN or these security features to recover your account.

Enable Face ID or Trusted Face
Face ID® or Trusted Face data is stored locally on your device. If your phone has face scanner technology, follow these steps:
  1. Open the ZenKey app, then tap Settings.
  2. Select Create Biometrics, then tap Set Up Face ID or Set Up Trusted Face.
  3. Follow prompts to finish.

Enable Touch ID or Trusted Fingerprint
Touch ID or Trusted Fingerprint data is stored locally on your device. If your phone has a fingerprint scanner, follow these steps:
  1. Open the ZenKey app, then tap Settings.
  2. Select Create Biometrics and then tap Set Up Touch ID or Set Up Trusted Fingerprint.
  3. Follow prompts to complete the setup.
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Add trusted devices and businesses

Trusted devices
You can set up trusted devices, like your laptop, so you don’t have to enter a PIN each time you access them. To set up trusted devices.
  1. Open the ZenKey app and tap Settings.
  2. Tap Trusted Device.
  3. Use your phone to open a camera view and tap I’m Ready.
  4. Enter the number under the QR code and select Confirm Code.

Apps and websites
You can link apps and sites to your ZenKey account. Follow these steps to add them:
  1. Open the ZenKey app and tap Accounts.
  2. Tap Accounts, then +.
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