Create and set up a ZenKey account

You can enjoy ZenKey with your AT&T Wireless^SM and AT&T PREPAID^SM accounts.

• Already have an AT&T user ID? ZenKey will find your AT&T account and ask you for your password.
• Do you share an AT&T ID with more than 1 person and your phone number isn’t the primary on the account? If so, please create a new ID to use with ZenKey. This puts you in control of your ZenKey identity and accounts.
• Have AT&T PREPAID? Create an AT&T user ID and link your phone number to it. Then you can activate your ZenKey ID. Get started

To sign up

1. Open the ZenKey app.
2. Sign in with your AT&T user ID and password. (This info may be pre-populated.)
3. Enter your info, then create your ZenKey PIN.
4. Select Confirm and follow the prompts to finish setting up your ZenKey account.

Good to know

• If you use a wireless number to sign in to your wireless account, you may see an ID prepopulated for it. We set up this security measure in case you don't remember it. Don't worry, this ID is correct, and the password you use when signing in with your phone number will work.
• You own your ZenKey identity, which is linked to your AT&T account. This lets us confirm you’re really you. You can't change the ID linked to your ZenKey identity. Plus, at this time, your ZenKey identity remains with your AT&T account if you cancel service.
• Only download ZenKey app from the Apple App Store or Google Play.
  • Make sure you're using the latest version of the app for the best experience.
  • If you have an Android^® device, be sure you have the AT&T Security Services app or a UICC 310-410 H SIM card. You can buy the compatible SIM card from an AT&T store.
• Have a question or need help? Contact us at ZenKey Support.

Helpful tips

Create at least 2 other ways to verify your identity. The ZenKey app will guide you through the steps:

• Set up Recovery Codes: Copy your 5 recovery codes to your device’s clipboard or print them out.
• Set up a Trusted Device: You can trust tablets or web browsers by following the steps in the app. This makes it easier to verify your identity if you ever forget your PIN or other info.

Use your ZenKey PIN or these security features to recover your account.

Enable Face ID or Trusted Face
Face ID^® or Trusted Face data is stored locally on your device. If your phone has face scanner technology, follow these steps:

1. Open the ZenKey app, then tap Settings.
2. Select Create Biometrics, then tap Set Up Face ID or Set Up Trusted Face.
3. Follow the prompts to finish.

Enable Touch ID or Trusted Fingerprint
Touch ID or Trusted Fingerprint data is stored locally on your device. If your phone has a fingerprint scanner, follow these steps:

1. Open the ZenKey app, then tap Settings.
2. Select Create Biometrics and then tap Set Up Touch ID or Set Up Trusted Fingerprint.
3. Follow the prompts to complete the setup.