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Get help with DIRECTV connection errors

Learn how to fix error codes 614, 615, 616, or Connection Lost.


What causes these errors?

You’ll see these errors happen when your DIRECTV equipment isn’t communicating with the main Genie receiver. Here are the top reasons:
  • Your wireless video bridge and Genie DVR aren’t connected properly. Make sure all cables are securely plugged into your equipment and wall outlets.
  • The wireless video bridge lost power or is restarting.
  • The wireless video bridge isn’t in your home anymore, but still shows up on your Genie DVR menu.
  • You replaced your Genie DVR.

Here’s what to do

Follow the prompts on your TV screen to fix your issue.

Or, try hitting the red Reset button on your receiver or wireless video bridge if you have one. Resets fix most issues.
Check the main receiver

Check your wireless video bridge

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Community forums

Have questions about your Wireless service? Explore our community forums for answers.