What causes these errors?
You’ll see these errors happen when your DIRECTV equipment isn’t communicating with the main Genie receiver. Here are the top reasons:
- Your wireless video bridge and Genie DVR aren’t connected properly. Make sure all cables are securely plugged into your equipment and wall outlets.
- The wireless video bridge lost power or is restarting.
- The wireless video bridge isn’t in your home anymore, but still shows up on your Genie DVR menu.
- You replaced your Genie DVR.
Here’s what to do
- Follow the prompts on your TV screen to fix your issue.
- Or, try hitting the red Reset button on your receiver or wireless video bridge if you have one. Resets fix most issues.
Check the Main Receiver
- Find your Main Receiver. Make sure its cables are tightly connected. It may be in a different room.
- Quickly press and release the red button on the right hand side of the device.
This will interrupt everyone's video for 5-10 minutes.

Main Receiver
Check your Wireless Video Bridge
- Find the Wireless Video Bridge. Make sure all its cables are tightly connected. It may be in a different room.
- Quickly press and release the red "Reset" button on the back of the device.
This will interrupt everyone's video for 5-10 minutes.

Wireless video bridge
Still need help? Contact us via chat or call 800.531.5000. For a quick response, we recommend using the chat option.