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Get update for AT&T Mobile Security Plus for AT&T PREPAID

If you signed up for AT&T Mobile Security Plus before January 13, 2021, find out what action you need to take.

Do you have AT&T PREPAIDSM and the AT&T Mobile Security Plus app? If you signed up for AT&T Mobile Security Plus before January 13, 2021, you have to update your subscription.

A new AT&T Mobile Security app is coming soon. It includes features like Caller ID, Reverse Number Lookup, and Nuisance Call Controls. To get ready, you must take action by March 31, 2022.

Important: You must do this by March 31, 2022. If you don’t, you’ll still be charged $3.99 per month by your app store, but the Plus features will no longer work for you.

Here’s how to cancel your current subscription and then re-subscribe.

  1. Choose one:
    • iPhone: Open Settings on your phone. Then tap your name.
    • Android: Open the Google Play Store on your phone. Confirm you’re signed into the correct Google account. Then tap Menu (the three lines).
  2. Tap Subscriptions and then Mobile Security Subscription.
  3. Tap Cancel Subscription. You may want to wait until your subscription end date to avoid getting billed twice in a billing period.
  4. Subscribe to AT&T Mobile Security again and upgrade to Plus.
Then you’ll be all set. Make sure you set the AT&T Mobile Security app to auto-update; that way, you’ll get the new app when it’s ready. At that time, we’ll text you to confirm the update and give you more details about the new features.

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