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Get details about AT&T HomeTech Protection

Looking to protect your home tech devices and gadgets? Get coverage with AT&T HomeTech Protection. It’s just $25 per month plus applicable taxes and fees.


Quick answer
FREQUENTLY ASKED QUESTIONS

How do I sign up for AT&T HomeTech Protection?

How do I file a HomeTech Protection claim?

How do I track a HomeTech Protection claim?

DETAILED INFO

What to know

Protect your home devices and get 24/7 expert support. AT&T HomeTech Protection:
  • Repairs or replaces eligible home devices when they stop working
  • Provides expert support with 24/7 access
  • Covers purchases made anywhere – no need for a receipt
  • Protects future home electronics – as long as you keep your plan

How it works

If you have AT&T Wireless service, you can also sign up for AT&T HomeTech Protection.
  • The plan is $25 per month plus applicable tax and fees. You can only have one plan on your account.
  • Certain devices require a service fee of $49 or $99 for each approved claim.
  • Device coverage starts 31 days after you join, but tech support starts when you sign up. Just call 866.642.4170 for tech support.
  • Your service and monthly billing start on the date you sign up, found on your sign-up confirmation screen. They continue on a month-to-month basis until canceled.

What’s covered

HomeTech Protection covers eligible home office and entertainment devices, smart home products, and Wi-Fi-only personal wearables. See a complete eligible device list

Devices are covered for mechanical or electrical failure caused by:
  • Defects in materials or workmanship
  • Power surges
  • Dust, heat, or humidity
  • Normal wear and tear
  • Accidental damage from handling for eligible portable devices
  • Unintentional or accidental damage from handling because of normal use for laptops, Wi-Fi-only tablets, portable DVD / BLU-RAYTM players, portable gaming devices, Wi-Fi-only wearables, audio headsets, virtual reality headsets, and printer display screens only.
Heads up: HomeTech Protection doesn’t cover devices for loss or theft. Also, it doesn’t cover smartphones. Looking for device insurance? See which option is best for you

Claims and service fees

You can file unlimited claims in a 12-month rolling period up to the claim limits. While there is no limit to the number of devices you can cover, there’s an annual cap of $5,000 and a $2,000 single-claim limit. An approved claim applies to your total claim limit for 12 months once it’s completed.

For each approved claim, there's a service fee of up to $99, depending on the device. You’ll have to pay the service fee when you file your claim, which will be billed to your credit card.

If your device can’t be repaired and it needs to be replaced, you may get one of these options, at Asurion’s discretion:
  • A new, refurbished, or remanufactured product of equal or similar features and functionality that performs to the factory specifications of the original covered product
  • Reimbursement for authorized repairs to the covered product or for the replacement cost of the product, as determined by Asurion

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