eSIM troubleshooting FAQ

If you deleted your eSIM by mistake, you can request a new one from your online wireless account. Make sure your device is connected to Wi-Fi®.

You can start the eSIM download from your online wireless account. First, make sure your device is connected to Wi-Fi.

Yes. If both devices are eSIM compatible, you can move the eSIM between them. Here’s how:

If you’re using a device you didn’t get from AT&T, make sure it: If you meet the requirements, go to att.com/BYOD before turning your phone on. Then, follow the prompts to get a SIM card or eSIM for your device.