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eSIM troubleshooting FAQ

Need help with your eSIM? Get answers to common questions.

Quick answer
FREQUENTLY ASKED QUESTIONS
What if I deleted my eSIM? What if I deleted my eSIM?
Can I transfer an eSIM from one phone to another? Can I transfer an eSIM from one phone to another?
Why can’t I activate an eSIM for a device I got somewhere else? Why can’t I activate an eSIM for a device I got somewhere else?

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Community forums

Have questions about your Wireless service? Explore our community forums for answers.