Get info about unpaid device messages

Learn why you’re receiving a message about an unpaid device—and how to resolve the issue.

DETAILED INFO
You’re getting this message because you’re attempting to use a device that’s linked to another AT&T Wireless account with an active AT&T Installment Plan. This device isn’t authorized for use on a different AT&T Wireless account. Per the AT&T Installment Plan for this device, the device must be used with the AT&T Wireless service on the authorized AT&T account.

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Last updated: December 7, 2022

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Activation, setup, transfer & unlock
Apps, features & voicemail
International
Network & hotspots
Plans & device protection
Upgrades, orders & installment plans
Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info.

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