Look for signs of physical or liquid damage that aren’t covered by your warranty. All clear? Then, check your device warranty coverage period:
Physical or liquid damage to your device voids the warranty.
Read this device protection info. Learn which protection plan is right for you and how to enroll.
To add or remove:
Be sure to file a claim within 60 days of the incident. To get started, gather this info:
Then, contact our claims provider. Go to the Asurion website or call 888.562.8662 weekdays, 8 a.m. to 10 p.m. ET, and weekends, 9 a.m. to 9 p.m. ET.
Once you’ve filed a claim, contact Asurion to check your status.
Asurion handles our claims, so you can’t file a claim in an AT&T store. If you have 1 of our protection plans and want to file an insurance claim:
Choose from these options:
You’re responsible for a deductible that’s due when you file a claim for a replacement device. This is in addition to the monthly cost of your protection plan.
It depends on the device. Deductible costs can range anywhere from $25 to $225.
If your device is lost, stolen, damaged, or has an out-of-warranty malfunction, you have some options. You can choose from these device protection options:
Learn more about our device protection plans.
If a device is under warranty, the manufacturer will repair or replace it if something happens during a certain time period.
Device protection you have to pay for. It covers loss, theft, and damage. It also covers malfunctions that aren’t covered by a warranty.