<h3><strong><span class="type-base">We&rsquo;d hate to see you go!</span></strong></h3>

<h3><span class="type-sm type-base">With AT&amp;T, you get the connectivity you depend on, deals you want, and prompt, friendly service you deserve. All guaranteed, or we make it right.<br />
<strong><a class="type-sm color-white" href="https://www.att.com/why-att/guarantee/?source=IMC255450627&amp;wtExtndSource=_suppwrls_" style="color: white">Explore the AT&amp;T Guarantee<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong><br />
Talk to one of our loyalty experts by calling <strong>800.331.0500</strong>.</span></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/" style="color: white">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


<h3><strong><span class="type-base">U-verse TV community forums</span></strong></h3>

<h3><span class="type-sm type-base">Get help answering your questions from a community of users.</span></h3>

<h5><u><a class="type-sm color-white" href="https://forums.directv.com/categories/uverse-tv/5def9460238f4a196321de08" style="color: white">Go to the U-verse TV forums</a></u></h5>


<h3><strong><span class="type-base">Save 20% on home internet</span></strong></h3>

<h3><span class="type-sm type-base">When you bundle with your current AT&amp;T Wireless<sup>SM</sup> plan.<br />
Savings based on 20% discount on internet with eligible wireless (starts within 2 bills). Limited availability/areas.</span></h3>

<h3><strong><a class="type-sm color-white" href="https://www.att.com/buy/internet/plans" style="color: white">Check availability<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong></h3>


Visit your device manufacturer's website.

User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

Find your appointment using your order number or internet account number.

We had a problem on our end. Please re-enter your info and try again.

We couldn’t find an appointment with those details. Want to try again?

We couldn’t find an appointment that matches your account number. Want to try again?

We couldn’t find an appointment that matches your order number. Want to try again?

You have reached the limit for rescheduling your appointment. Please try again tomorrow.

Reschedule limit hit

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

Want to see what’s different? If your bill went up or down by $5, we’ll show you the changes.

Review bill changes

One of your bills has gone up or down since last month. Check your bill history for more details.

Your bill hasn’t changed much from last month. You can check your bill history.

Your bill went [[up/down]] by $[[n.nn]] since last month. Take a look at the difference.

We're not able to load content for this article at the moment. Please refresh page in sometime.

Select your option for personalized help.

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

<p>Learn about managing your account online.</p>

Bill & account - Account - Details - SMB

<p>Change or update your account details.</p>

Bill & account - Account - Management - SMB

<p>Learn how to protect your account and personal info.</p>

Bill & account - Account - Security  - SMB

<p>Review the Terms of service for your account and services.</p>

Bill & account - Account - Terms & conditions - SMB

<p>Find how to access your account details and get info on account security.</p>

Bill & account - Account - SMB

<p>Explore fees and charges that appear on your bill.</p>

Bill & account - Billing - Bill details - Charges & fees - SMB

<p>Learn how to question or dispute a charge on your bill.</p>

Bill & account > Billing >Bill details > Disputes - SMB

<p>Find out how to locate promotions and adjustments on your bill.</p>

Bill & account > Billing >Bill details > Promos & adjustments - SMB

<p>Get info on line items that may show up on your bill.</p>

Bill & account - Billing - Bill details - SMB

Bill & account > Billing > Combined - SMB

<p>Learn how to start, stop, or manage your paperless bill.</p>

Bill & account > Billing > Paperless - SMB

<p>Learn how to transfer billing responsibility to a new owner.</p>

Bill & account > Billing > TOBR - SMB

<p>Find out how to access your current or previous bills.</p>

Bill & account > Billing > View > Access & understand bills - SMB

<p>Learn when to expect your bill and how to find your account balance.</p>

Bill & account > Billing > View > Bill info & dates - SMB

<p>Learn the differences between online bills and payments.</p>

Bill & account > Billing > View > Bill management  - SMB

<p>Explore ways to access and review your bill.</p>

Bill & account - Billing - View - SMB

<p>Learn how to access and understand current and past bills.</p>

Bill & account - Billing - SMB

<p>Get help finding or resetting your password.</p>

Bill & account > IDs & passwords > Change or recover - SMB

<p>Find tips to help troubleshoot registration errors.</p>

Bill & account > IDs & passwords > Registration help - SMB

<p>Learn how to setup your online myAT&amp;T account.</p>

Bill & account > IDs & passwords > Setup - SMB

<p>Get help signing in to your online account.</p>

Bill & account > IDs & passwords > Sign in help - SMB

<p>Learn password and security tips and requirements.</p>

Bill & account > IDs & passwords > Sign in password - SMB

<p>Find out how to create, manage, or get help with your user ID and password.</p>

Bill & account > IDs & passwords - SMB

Learn how to make automatic payments on your account.

Bill & account - Payments - Automatic payments  - SMB

Find out how to view and pay your current AT&amp;T bills and up to 36 previous bills online.

Bill & account - Payment - Online payment  - SMB

Learn how to pay your bill and enroll in AutoPay.

Bill & account - Payment - Make a payment - SMB

Bill & account - Payments - Electronic payments - SMB

<p>Set up or update stored payment methods for your myAT&amp;T account.</p>

Bill & account > Payments > Stored payment info - SMB

<p>Learn ways to pay and manage your payment options.</p>

Bill & account - Payments - SMB

<p>Find or update your account contact information.</p>

Bill & account > Profile > Contact info - SMB

<p>Set up and manage users and subaccounts.</p>

Bill & account > Profile > Manage users - SMB

<p>Choose which alerts and notifications you want to get.</p>

Bill & account > Profile > Notifications - SMB

<p>Assign permissions for users on your account.</p>

Bill & account > Profile > User permissions - SMB

<p>Find out how to update your email, addresses, users, notifications, and more.</p>

Bill & account > Profile - SMB

Get help managing your services and account.

Bill & account

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1185867?app-id=idpui

The Credit and Adjustments to Previous Balance section will reflect your payment and any adjustments that impact the balance of your previous bill. The Credit and Adjustment section is where credits and/or adjustments that impact your Current Charges are displayed.

What is the difference between the 'Credit and Adjustments to Previous Balance' and 'Credit and Adjustment' sections?

Browse topics