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Cancel a pending or duplicate payment

Learn how to cancel a pending or duplicate payment.


About canceling a pending or duplicate payment

If your online payment has not yet been processed and is pending and your account status permits, you can delete it:

  1. Sign in to myAT&T for Business account and select Billing and Payments tab.
  2. Select Manage payment activity & options to see if the payment is pending.

If it's pending, there will be a Delete link next to it to cancel the payment. If there is no Delete link, either the payment has already been credited or has special handling. If needed, select Make a Payment to make a new payment. If your payment has already been processed please call us to resolve the issue.

Community forums

Have questions about your Digital Phone service? Explore our community forums for answers.