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Disabled AT&T online account

Find out why your online account management was disabled.


INSTRUCTIONS & INFO

If your account is temporarily disabled

Your online AT&T online account management is temporarily disabled after you entered an incorrect Password or User ID too many times.

If you continue to have difficulties, you should:

  • Try our Forgot User ID/Password? link found on the Sign In page and follow the directions found there.
  • Contact us and describe the situation. Be sure to include as much information as possible: your billing telephone number, your User ID, your current email address, and any previous email addresses.
Find out why your online account management was disabled.

Community forums

Have questions about your Digital Phone service? Explore our community forums for answers.

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