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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

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Internet support

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Learn how to update your contact information.

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Viewing, understanding, and questions about your bill.

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Learn about billing periods, charges, and how we calculate your bill.

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Read about charges and fees for your Digital Phone service.

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Learn how to make automatic payments on your Digital Phone account.

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Learn how to pay your bill and enroll in AutoPay.

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Learn about which payment methods we accept.

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Explore ways to pay or get notifications about your bill.

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Find out how to pay your Digital Phone bill.

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Learn about rewards for paperless billing, AutoPay, referring a friend.

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Explore local, long distance, and international calling plans.

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Get help managing your Digital Phone service and account.

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Learn about AT&amp;T accessibility services.

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Learn about making calls, directory assistance, and more.

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Get additional support viewing how-to videos.

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Get help troubleshooting no dial tone, bad connections, and more.

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Learn to set up voicemail, check messages, and more.

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Get support for your Digital Phone service.

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Learn how to set up and manage your business digital phone. Get help with call blocking. Find out how to contact us.

Digital phone

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Occasionally, customers may be victims of unintended or questionable international calls through Internet connections or regular calls that are appearing on their bills. The charges are typically a result of placing calls or visiting websites for entertainment purposes, including adult content. For additional information on our your billing, products and services, <a href="https://www.att.com/smallbizcontactus" target="_blank" title="Link opens in a new window.">contact us</a>.

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