Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | >

!We can't find that ZIP Code. Try again.

Error code 775 or 920

Find out what error code 775 or 920 means and how to fix it.


ArticleDETAILED INFO

Learn about error 775 or 920

Error code 775 or 920
If you see this message, your receiver is having trouble communicating with your satellite dish. As a result, your TV signal may be interrupted.

Follow these steps to troubleshoot:
  1. Check all the connections on the back of your receiver, starting with the Satellite In (SAT-In) connection, and make sure they’re secure.
  2. If you have a Single Wire Multiswitch (SWM) power inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet, wait 15 seconds, and plug it back in. Note: Do not plug the SWM power inserter into a power outlet that can be switched off.

If you still see the message, call 888.388.4249 for assistance.

Community discussion

Join the business forum

Ask questions. Get answers. Help others. Join the conversation!