Error code 775 or 920
If you see this message, your receiver is having trouble communicating with your satellite dish. As a result, your TV signal may be interrupted.
Follow these steps to troubleshoot:
- Check all the connections on the back of your receiver, starting with the Satellite In (SAT-In) connection, and make sure they’re secure.
- If you have a Single Wire Multiswitch (SWM) power inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet, wait 15 seconds, and plug it back in. Note: Do not plug the SWM power inserter into a power outlet that can be switched off.
If you still see the message, call 888.388.4249