Error codes and messages

In rare instances, you’ll see a message with an error on your TV screen. In most cases, you can easily resolve the issue yourself using our troubleshooting instructions. Select any of the codes below to get started.

Error code	Message
203	Service Interrupted. See directv.com/ext203 or call 1-800-531-5000, ext. 203
711	Access Card Not Active
721	Service Not Authorized
722	Error Code 722: Service Expired
724/725/726	Please Refresh Your Service
731/732/733/736	Unable to order IPPV or IPPV Purchase Limit
734/741/742/743	Error code 734, 741, 742, or 743
744	Error code 744
745/746	Error code 745 or 746
749	Multi-switch problem. Check that the cables are connected correctly and the multi-switch is working properly
752	Error code 752
761/762	Please insert your access card or Insert Valid Access Card
763	Error code 763
764	Error code 764
771	Error code 771
773	Error code 773
774	Error code 774
775 or 920	Error code 775 or 920
Channel not available	Channel not available
Pixelated or frozen screen	If your pictures seems frozen or pixelated it may be caused by weather or a tree limb obstructing, your satellite dish's clear view of the satellite.
“No signal” or black, blue, or gray screen	No signal or your TV screen turned, black or blue, or gray. Can be caused by a variety of things. Please this error message for complete details.
No user activity/ power saving mode	When in Power Saving mode, your receivers use less energy, savings your money and helping protect the environment.
Overheating receiver	Your receiver is too hot and needs to cool down. Clear any obstructed air vents. The receiver will shut itself off if it continues to overheat.
TV does not support this program’s content protection	TV does not support this program’s content protection