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Find out what the error or message you see means and how to fix it.
Error code | Message |
203 | Service Interrupted. See directv.com/ext203 or call 1-800-531-5000, ext. 203 |
711 | Access Card Not Active |
721 | Service Not Authorized |
722 | Error Code 722: Service Expired |
724/725/726 | Please Refresh Your Service |
731/732/733/736 | Unable to order IPPV or IPPV Purchase Limit |
734/741/742/743 | Error code 734, 741, 742, or 743 |
744 | Error code 744 |
745/746 | Error code 745 or 746 |
749 | Multi-switch problem. Check that the cables are connected correctly and the multi-switch is working properly |
752 | Error code 752 |
761/762 | Please insert your access card or Insert Valid Access Card |
763 | Error code 763 |
764 | Error code 764 |
771 | Error code 771 |
773 | Error code 773 |
774 | Error code 774 |
775 or 920 | Error code 775 or 920 |
Channel not available | Channel not available |
Pixelated or frozen screen | If your pictures seems frozen or pixelated it may be caused by weather or a tree limb obstructing, your satellite dish's clear view of the satellite. |
“No signal” or black, blue, or gray screen | No signal or your TV screen turned, black or blue, or gray. Can be caused by a variety of things. Please this error message for complete details. |
No user activity/ power saving mode | When in Power Saving mode, your receivers use less energy, savings your money and helping protect the environment. |
Overheating receiver | Your receiver is too hot and needs to cool down. Clear any obstructed air vents. The receiver will shut itself off if it continues to overheat. |
TV does not support this program’s content protection | TV does not support this program’s content protection |
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