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- Support
- Internet - SMB
- Speed, Wi-Fi & troubleshooting
- Troubleshooting
- Repair
- Why does my browser try to load a page, but never finish?
Why does my browser try to load a page, but never finish?
If you click a button or link and nothing happens for an unusually long time, your browser is "hanging" or "freezing" (they're the same). This means that it's either waiting for information from a server or busy processing internally.
OVERVIEWWhy your browser may not finish loading a page
At certain times of the day, traffic on the Internet can be very heavy, and you may have to wait a little bit longer for a response from our servers. The Internet can sometimes experience bottlenecks and traffic jams, just as freeways do. Delays caused by heavy traffic shouldn't last more than a few minutes.
If you experience a delay, try resubmitting your request by clicking the Stop button and then the Refresh button on your browser, or by clicking on the same button or link again. If the page still doesn't display, recheck the URL; it may be incorrect.
If your browser hangs or freezes frequently, it may help to clear your browser's cache.
If you experience a delay, try resubmitting your request by clicking the Stop button and then the Refresh button on your browser, or by clicking on the same button or link again. If the page still doesn't display, recheck the URL; it may be incorrect.
If your browser hangs or freezes frequently, it may help to clear your browser's cache.
Last updated: April 2, 2017
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