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Verifying a payment
Find out why your debit card payment was not processed.
INSTRUCTIONS & INFO
Reasons your payment may not process
There are several reasons why a debit card payment may not process. If you feel there are available funds in your bank account, your payment may not have processed because your bank does not participate in Pinless Debit Bill Payments. (Pinless Debit Bill Payment transactions are processed using your bank's ATM networks.)
A debit card payment can also be made as a credit transaction. If you are using a stored payment method, you will need to do the following: