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Security questions guidelines

Learn the security guidelines for creating answers to your security questions.


Security answers guidelines

Security questions will be used to help you gain access to your account if you forget your password. Just select a security question and provide an answer that you can recall in the future. Federal regulations restrict the use of biographical information to ensure the security of your account. Your answers must:
  • Have at least 4 characters
  • Be something that you can remember
  • Be something others cannot easily guess

AT&T will not use this information for any purpose other than to provide you access to your account if you forget your password.

Community forums

Have questions about your AT&T Internet service? Explore our community forums for answers.