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Why can't I browse to or access a webpage?

If you're trying to browse to a web site but the page won't load (you see a blank page or "the page cannot be displayed" error), use these tips for troubleshooting.


Troubleshooting browsing or accessing a webpage

Re-enter the Address

Double-check the web site address and re-enter it carefully. Check for these common errors:
  • Incorrect slashes - Most Internet addresses use forward slashes "/" in the URL. Make sure you haven't entered a back slash "\".
  • Missing dots (.) between domain levels - Make sure you have used periods (dots), not commas.
  • Missing colons ":" - Internet addresses require a colon ":" in the URL, right after http. 
  • Incorrect case (capital or lower case letters) - Some Internet addresses are case-sensitive. Make sure you enter the address exactly as it is provided to you.
  • "https://" vs. "http://" - A secure site, like a banking or credit card site, may use an encrypted session to help protect your personal information. The URL for a secure site will start with "https://" rather than "http://".

If you're entering the address correctly, and you can browse to other sites but not to the site you wish to visit, it's likely the site has  been removed from the Internet or the server is down. Try again after an hour or two. If you cannot reach the site after several attempts, you may wish to contact the site's owner.

Check your Connection

Try visiting several web sites.  If you're unable to visit any web site, you probably have a connection problem.