Adhere to the following guidelines when creating passwords.
Examples of valid passwordsExamples of invalid passwordsNote:
- Minimum 6 characters
- Maximum 24 characters
- At least one alpha character and at least one numeric character
- Letter and numbers cannot be sequential
- Cannot contain special characters, except hyphen (-) and/or underscore (_)
- Cannot be the same as your Username/Member ID
- Passwords are case sensitive. (Distinguishes between uppercase (capital) and lowercase (small) letters).
If your password was recently reset by a representative at AT&T, it is a good idea to choose a new password as soon as possible. This will help ensure the safety and security of your account.
Your AT&T Primary Member ID has two passwords: (1) The Account Password
provides access to email, att.net home page, online Internet account management, backup Dial-up, and AT&T Wi-Fi hotspots. (2) The DSL Network Password
is a system-generated password that is used by the modem or router to authenticate and connect to the DSL network. AT&T Sub Accounts only have an Account Password
The following rules apply for Account Passwords
- Passwords are case sensitive.
- Passwords must be 6-24 characters long.
- Password characters must be alphanumeric.
- Password must contain at least one alpha character and at least one numeric character.
- Password cannot match Member ID.
- Password cannot have any special characters except hyphen (-) and/or underscore (_).
- Avoid using personal information, such as name, birth date or ZIP Code.
If you are having trouble signing into AT&T online account management, your email, att.net home page, online Internet account management, backup Dial-up, or an AT&T Wi-Fi hotspot, please review one of the following articles on how to change your Account Password
The DSL Network Password
is a system-generated password and should only be changed when troubleshooting your DSL Internet Connection and only when specifically instructed to do so by an AT&T Technical Support representative or internet connection related self-help article. Note:
You will not be able to use the DSL Network Password
to sign in to your att.net home page, email, manage your online Internet account, backup Dial-up, or AT&T Wi-Fi hotspots. Instead you should use the Account Password
for those functions.