Visit your device manufacturer's website.

Here's your device's complete instructions, specs and more.

User manual

Get help with your wireless device, plan, and more.

If you really want to remove a line or cancel service,

If you really want to remove a line or cancel service, call us at <b>800.331.0500</b>. We're available every day from 7 a.m. to 10 p.m. local time.

We're not able to load content for this article at the moment. Please refresh page in sometime.

Select your option for personalized help.

Ask questions. Get answers. Help others. Join the conversation!

Your feedback helps us make support better. Want to see more discussion topics?

Let us know why this discussion didn't help:

Enter another ZIP to see info from a different area.

https://www.att.com/msapi/idp-content-orchestration/v1/idpcms/support/article/index?raw-mode=true

<h3><strong><span class="type-base">Have a new iPhone 15?</span></strong> Update to iOS 17.0.2 before transferring content from your old device. <u><a class="type-sm color-white" href="https://www.att.com/support/article/wireless/000097823">Learn more</a></u></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Learn how to update your contact information.

Internet AT&T Account Management Account & Profile Contact information - SMB

Find out how to reset your password or recover your ID.

Internet AT&T Account Management Account& Profile Forgot ID or password - SMB

Learn how to manage your account with myAT&amp;T.

Internet AT&T Account Management Account & Profile ID, login & registration - SMB

Find out how to manage your AT&amp;T service and return equipment.

Internet AT&T Account Management Account & Profile Move, change or cancel - SMB

Get help with your Internet account and billing notifications.

Internet AT&T Account Management Account & Profile Notifications - SMB

Learn about managing sub-accounts and secondary account access.

Internet AT&T Account Management Account & Profile Primary & secondary accounts - SMB

Read about AT&amp;T Internet Terms &amp; Conditions, early termination fees, and equipment replacement.

Internet AT&T Account Management Account & Profile Terms & conditions - SMB

Learn how to make changes to your Internet service.

Internet AT&T Account Management Account& Profile - SMB

Viewing, understanding, and questions about your bill.

Internet AT&T Account Management Billing & usage Bill details - SMB

Learn about billing periods, charges, and how we calculate your bill.

Internet AT&T Account Management Billing & usage Billing - SMB

Find information on viewing and managing home Internet data usage.

Internet AT&T Account Management Billing & usage Usage details - SMB

Read about charges and fees for your Internet service.

Internet AT&T Account Management Billing & usage Charges & fees - SMB

Explore your AT&amp;T bill with Internet service.

Internet AT&T Account Management Billing & usage - SMB

Internet AT&T Account Management Order status -SMB

Learn about adjustments and refunds to your bill.

Internet AT&T Account Management Payments Adjustments & refunds - SMB

Internet AT&T Account Management Payments Arrange a late payment - SMB

Learn how to make automatic payments on your Internet account.

Internet AT&T Account Management Payments Automatic payments - SMB

Internet AT&T Account Management Payments Electronic payments - SMB

Learn how to pay your bill and enroll in AutoPay.

Internet AT&T Account Management Payments Make a payment - SMB

Find out how to pay your Internet bill by mail.

Internet AT&T Account Management Payments Paying by mail - SMB

Learn about which payment methods we accept.

Internet AT&T Account Management Payments Payment methods - SMB

Explore ways to pay or get notifications about your bill.

Internet AT&T Account Management Payments Update payment profile - SMB

Internet AT&T Account Management Payments - SMB

Learn about AT&amp;T Internet plans and features.

Internet AT&T Account Management Plans & features - SMB

Get help managing your internet service and account.

Internet - AT&T Account Management -SMB

Get help understanding data transport basics.

Internet - Dedicated Internet and Data Transport Services - Basics

Explore AT&amp;T Dedicated Internet and AT&amp;T Data Transport services.

Internet - Dedicated Internet and Data Transport services - SMB

Internet Installation & setup Self-installation - SMB

Internet Installation & setup User guides - SMB

Learn networking information for your gateway or modem.

Internet Installation & setup Wi-Fi gateways & modems - SMB

Learn how to prepare for your AT&amp;T installation and connect equipment.

Internet-  Installation & setup - SMB

Internet - Speed, Wi-Fi & troubleshooting - Apps & tools - SMB

Get help understanding how to block pop-ups.

Internet - Speed, Wi-Fi & troubleshooting - Pop-up blocker- SMB

Explore options for keeping your business, online information, and network secure.

Internet -  Speed, Wi-Fi & troubleshooting - Security & safety - SMB

Learn about internet speeds and AT&amp;T Fiber.

Internet - Speed, Wi-Fi & troubleshooting  - Speed - SMB

Internet - Speed, Wi-Fi & troubleshooting - Troubleshooting - Repair - SMB

Find out how to troubleshoot your AT&amp;T Internet service.

Internet - Speed, Wi-Fi & troubleshooting - Troubleshooting - Service - SMB

Internet - Speed, Wi-Fi & troubleshooting - Troubleshooting - Tech Support 360 - SMB

Get help resetting or rebooting your gateway, and more.

Internet - Speed, Wi-Fi & troubleshooting - Troubleshooting - Wi-Fi gateway - SMB

Internet - Speed, Wi-Fi & troubleshooting - Troubleshooting - SMB

Learn about internet error messages, operating systems, and more.

Internet - Speed, Wi-Fi & troubleshooting - Web browsing - SMB

Explore options to increase your online presence.

Internet - Speed, Wi-Fi & troubleshooting - Website hosting solutions - SMB

Explore advanced network settings and information.

Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network - Advanced settings - SMB

Get help connecting to your Wi-Fi network.

Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network - Connecting to Wi-Fi - SMB

Learn how to make the most of your network.

Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network -Network setup - SMB

Find out how to manage your Wi-Fi network.

Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network - Wi-Fi settings - SMB

Explore solutions, videos, and tools for managing your Wi-Fi network.

Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network - SMB

Get help with your internet equipment, security, and apps.

Internet - Speed, Wi-Fi & troubleshooting - SMB

Get help with your internet service, Wi-Fi gateways, and extenders. Find out how to fix common issues or contact us.

Internet

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1199815?app-id=idpui

New customers should <a href="https://www.att.com/smallbizcontactus" target="_blank" title="Link opens in a new window.">contact us</a> to provide their specific customer information. Both the new and previous customer must sign a <strong>Transfer of Service Agreement</strong>. The new customer must also agree to pay all charges billed and unbilled on the account. A security deposit may be required and a service order charge may be applied.

Manage billing responsibilities

Change billing responsibility on your account