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What to do if you don't have an Internet connection

There are several reasons you may experience problems connecting to the Internet. These tips will help you diagnose and resolve most connection issues.


ArticleINSTRUCTIONS & INFO

Troubleshoot

Note: Visit the AT&T eRepair website to check for maintenance in your area.

Check your computer
Power cycle (reboot) the computer. It's important to occasionally reboot your computer to ensure optimum performance.
Note: Connectivity will be lost while performing this step. Please bookmark (add to Favorites) or print this page for future reference.

Check your system for a virus or for spyware that could be depleting your system resources. Infected computers can generate network traffic without your knowledge and may cause slow surfing speeds. Run anti-virus and anti-spyware software regularly.

Make sure you're only running one firewall. You might want to disable your firewall temporarily to see if the firewall is the cause of your problem.

Check your Web browser
Clear the cache (temporary internet files) in your Web browser. This will free up space on your hard drive and allow for temporary storage of more Web content.

Clear the cookies in your Web browser. This will free up space on your hard drive and allow your computer to temporarily store new Web content.

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