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<h3><strong><span class="type-base">Have a new iPhone 15?</span></strong> Update to iOS 17.0.2 before transferring content from your old device. <u><a class="type-sm color-white" href="https://www.att.com/support/article/wireless/000097823">Learn more</a></u></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Learn how to update your contact information.

Internet AT&T Account Management Account & Profile Contact information - SMB

Find out how to reset your password or recover your ID.

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Learn how to manage your account with myAT&amp;T.

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Find out how to manage your AT&amp;T service and return equipment.

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Learn about billing periods, charges, and how we calculate your bill.

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Find information on viewing and managing home Internet data usage.

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Read about charges and fees for your Internet service.

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Learn how to pay your bill and enroll in AutoPay.

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Learn about AT&amp;T Internet plans and features.

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Get help managing your internet service and account.

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Explore AT&amp;T Dedicated Internet and AT&amp;T Data Transport services.

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Learn how to prepare for your AT&amp;T installation and connect equipment.

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Explore options for keeping your business, online information, and network secure.

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Learn about internet speeds and AT&amp;T Fiber.

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Get help with your internet service, Wi-Fi gateways, and extenders. Find out how to fix common issues or contact us.

Internet

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<strong>How to change who can access a wireless account</strong><br><ul><li>Store access: <a href="https://www.att.com/support/smallbusiness/article/smb-internet/KM1227514" target="_self" title="Link opens in same window.">Add an authorized user</a></li><li>Online access: <a href="https://www.att.com/support/smallbusiness/article/smb-internet/KM1227562" target="_self" title="Link opens in same window.">Add or remove online users</a> </li></ul><br><strong>Looking for AT&amp;T Business Phone?</strong><br>Learn about <a href="https://www.att.com/support/smallbusiness/article/smb-internet/KM1227784" target="_self" title="Link opens in same window.">user permissions for managing your account</a>.

Additional information

<strong>Understand the different kinds of users</strong><br> To better understand the User Permission chart, learn about:<br><ul><li><a href="https://www.att.com/support/smallbusiness/article/smb-internet/KM1227790" target="_self" title="Link opens in same window.">Online users with primary or secondary access</a>     </li><li><a href="https://www.att.com/support/smallbusiness/article/smb-internet/KM1227796" target="_self" title="Link opens in same window.">An authorized user in an AT&amp;T store</a></li></ul>

View the <a href="http://www.att.com/ecms/dam/att/consumer/help/pdf/User-permissions-chart-managing-your-account-0919.pdf" target="_blank" title="Link opens in a new window.">User Permission chart (PDF, 240KB)</a> to learn about user permissions for the main functions on your wireless account.

User permissions for managing account details

Before you begin

Details

Additional information